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If the recipient who reads the recall message has read access to all the items in the public folder but didn’t read the original message, the recall succeeds, and only the new message remains. You recall the original message and replace it with a new one. If the recipient opens the original message first, the recall fails, and both the old and new messages are available. If the recipient opens the recall message first, the original message is deleted, and the recipient is informed that you, the sender, deleted the message from his or her mailbox. On the recipient's computer, one of the following results occurs: This results in behavior similar to what occurs when Outlook isn’t configured to automatically process messages. On the recipient's computer, either by rule or by action of the recipient, both messages are moved to the same folder. The original message and the new message are both available to the recipient. This occurs regardless of the Outlook configurations and the read status of the message. If the recall message and the original message exist in separate folders, the recipient receives a message that states a recall attempt failed.
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On the recipient's computer, either by rule or by action of the recipient, the original message is moved out of the Inbox to another folder and the recall message remains in the Inbox (or it is moved to another folder also). However, the message remains in the recipient's Outlook folder. You’ve probably caught on that the key to being able to use recall is to minimize the time between when you send the message and when you recall it.Note: If the original message is marked as read (viewing in the Reading Pane isn’t reading in this scenario) when the recall message is processed, the recipient is informed that you, the sender, want to delete the message. Keep the “Tell me if recall succeeds or fails for each recipient” option checked to receive a notification on the status of the recall. If you choose the replace option, a copy of the message will appear in a new message window, letting you edit before sending it out again.ĥ. In the dialog box that opens, you can choose either to delete the unread copy of the message, or to delete it and replace it with a new message. (If you don’t see the Recall This Message command, the feature isn’t available for one of them reasons mentioned above.)Ĥ. In the Message tab, click the Actions menu and select Recall This Message.
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You can’t use recall if the message is only displayed in the reading pane-it has to be open in its own window.ģ. To attempt a recall, select the Sent Items folder in Outlook and locate the message you want to recall.Ģ. Recall is also not available in Outlook on the Web.ġ. If the sender is using Outlook on the Web. Recall won’t work if the recipient has already opened the email or moved it from their inbox, either manually or through a rule. If the recipient has already opened or moved the email. The recall feature is only available if the recipient has an Office 365 or Microsoft Exchange account within the same organization as the account you sent the email from.
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If the recipient is not within your organization. Here’s the CatchĪs with most magic solutions, there are a few scenarios where you cannot recall a message. Outlook’s recall feature lets you retrieve an email from the recipient’s inbox before they read it. Maybe you mistakenly sent a personal message to an entire group-or company! Or it could have been less dramatic, like you forgot to add an attachment. Everyone has that story of a time they hit “send” too quickly.
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